Mindshare › The AI Support Agent Race

The AI Support Agent Race Week 31 · closed 2026-07-31 · 23:59 UTC Conversational market share · X

4 weeks, one leader: Fin.

Week 31 closed 2026-07-31. Fin led with 73.0%.

4 weeks at #1 · 74 posts tracked

Live standings · trailing 7 days · updated 49h ago

1 FinLeader 73.0% ▲ 15.5

2 Sierra 14.9% ▼ 16.2

3 Decagon 9.5% ▲ 0.3

4 Pylon 2.7% ▲ 0.4

Head to head

leader vs #2 · pairwise share

Pairwise share of the X conversation — sums to 100. Gap 66.2 points. Open duel page →

organic mentions · 7d · X API

Public X posts only — organic, retweets excluded. Aggregate counts; no user data stored. Each row's exact query:

Fin ("Fin" ("customer support" OR "customer service" OR helpdesk OR Intercom)) -is:retweet
Sierra ("Sierra" ("customer support" OR "customer service" OR helpdesk OR "support agent")) -is:retweet
Decagon ("Decagon" ("customer support" OR "customer service" OR helpdesk OR "support agent")) -is:retweet
Pylon ("Pylon" ("customer support" OR "customer service" OR helpdesk OR "support agent")) -is:retweet